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Complaint and Claim

Form Express your concerns or requests through our complaints service, designed to offer you a fast and transparent process.

How it works?

How to submit a claim online?

Follow these steps to have your request processed quickly.

1

Provide your account details

Enter the branch, your name, account and card numbers, and your contact information.

2

Describe the problem

Clearly explain the issue you wish to report.

3

Specify the subject of your request

Select what you expect from the claim processing.

4

Validate and submit

Confirm your information, sign, and submit the form for processing.

Form

Submit your claim

Fill in the information below so we can process your request.

  • Vos informations bancaires
  • Décrivez votre problème
  • Coordonnées et validation
  • Merci

Ces données nous permettent d’identifier rapidement votre compte.

Account-related Services

Would you like to add services to your account?

Enjoy convenient and connected services now. These options are optional and can be subscribed later at a branch.

Electronic Products

Simplify the management of your account.

Checkbook Request

Receive a checkbook linked to your current account.

USSD Access Services

Link your account to your mobile wallet.

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Stay connected to the essentials

Subscribe to our Newsletter

Subscribe to our monthly newsletter to receive the latest updates.

Stay connected to the essentials

Subscribe to our Newsletter

Subscribe to our monthly newsletter to receive the latest updates.

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